• We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information.

• Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. Any payments made for the cancelled items shall be credited back to your original payment method within 7 working days.

• In case, you wish to cancel the order after placing it, please be in touch with our customer care number through whatsapp with your order number. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount to your original mode of payment within 7 business days. In case, the order has been already shipped to you, you can always return the product without opening the package.

• Refund policy, related to return of product items
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • For product returns, the order value shall be credited back to the customer’s original payment method, within 7 business days of receipt and acceptanceof the returned product by Purple Street.
  • For product returns, in case of manufacturing defects, all shipping charges/Gift wrapping expenses paid by customer is credited back to him, once approved, after the necessary product checks at our end.
  • We are unable to provide replacement or refund for the custom-made products, unless there is a manufacturing defect or the product doesn’t conform to the specifications and images given in the product information page.
  • Kindly refer to the return and exchange policy for other terms related to returns,

Please feel free to mail us at hello@purplestreet.in  if you have any questions.